Install Guide

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FAQ

Q. How do I setup Outlook Profiler to work with hosted Office 365 profiles?
A. Read the following documentation and choose the best method for your environment.


Q. How can I obtain the user's email address from AD when %username% does not work?
A. Edit the ini file and set ReadActiveDirectory=1 and then use the custom %AD_Mail% variable.


Q. How can I obtain the ExchangeGUID? It is different for every user with Exchange 2013.
A. Edit the ini file and set ReadActiveDirectory=1 and then use the custom %AD_msExchMailboxGuid% variable.


Q. Will this product work in a Citrix or Terminal server environment?
A. Yes. There are a few things to watch out for:
1. Outlook can not be installed on the Exchange server for versions earlier than 2007.
2. Exchange System Manager Tools must not be installed on the machine where Outlook Profiler runs.
3. Boxes locked down to the point that Outlook Profiler will not run.
4. If Outlook is installed as a published app then you must call Outlook Profiler from a published batch or script file.
5. Corrupted installations of Outlook. Open Outlook manually at least once to see if you get the "Fixmapi" error.


Q. I only want to change or modify the exchange server name. How?
A. Edit the "profiler.ini" manually and set the "ModifyExchangeServerNameOnly=1" key. Please note that if you're performing an exchange migration you may also need to set the "MailboxName=" value to be the LegacyExchangeDN (watch how to video here). Outlook Profiler will now function as an exchange profile update tool.


Q. We are using cached exchange mode and the ost file keeps getting recreated. How to preserve the cache?
A. Using PEditor, go to "More Settings / Advanced tab / Enable Offline Folders" and then enter the path to the .ost file.


Q. Why does Outlook Profiler exit almost immediately and does not write to the log file when I have logging enabled?
A. To verify this issue, create a profile manually. Open Outlook and if you are able to connect to your Exchange server then leave Outlook open for at least 30 seconds. If you see a dialog pop up then read this article:
http://support.microsoft.com/kb/820865


Q. Can I use %username% for a signature file?
A. Yes. Place your signature files into a SigSources\Outlook2010 (2007, etc) folder in the same directory as profiler.exe. Rename the files to be the same as each user you want to support. Next edit "profiler.ini" file manually and set the "Signatures=Microsoft Exchange,%username%,%username%,0," key. Make sure you watch the how to video located here.


Q. Will Outlook Profiler honor my ini file when I upgrade to a new version?
A. This is not officially supported.